The financial services industry is in a growth stage. The strength of the financial markets and economic recovery has allowed companies to pursue aggressive growth. The strategic deployment of technology applications and enhanced business processes for seamless integration is at the core of many of these growth initiatives. Mergers and acquisitions continue to be an option with eventual success relying on post merger integration. Companies are also looking at organic growth through customer-centric structures providing a better customer experience.

Customer retention and acquisition are both key. Companies will also look to benefit from investment and growth opportunities in emerging markets. Global factors will add additional complexities for financial service companies as part of overall risk management, transparency and regulatory requirements.